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FACULTY/STAFF > DEPARTMENTS & OFFICES > STUDENT LIFE > CENTER FOR STUDENT SUCCESS > CENTER FOR STUDENT SUCCESS DIRECTORY
Center for Student Success Directory
Cassandra L. Oden, M.A.

Director, Center for Student Success
oden@rmu.edu
412-397-6848 phone
412-397-6316 fax
Nicholson Center 2nd

Cassandra earned her M.A. in Industrial Relations/Personnel Management from St. Francis College of Loretto, Pennsylvania and her B.S.B.A. from the University of Pittsburgh. She has worked at Robert Morris University since 1993.  During this time, Cassandra worked for several departments including student services, admissions, continuing education, and enrollment services. She has also served as the Director for the ACT 101 Program.

Cassandra is responsible for the daily operations of the Center for Student Success.  She manages and supervises all staff members, including the Assistant Director, Counselors, Tutor Coordinator, Crisis Counselor, Professional Tutors, and Secretary. She is also responsible for the retention of undergraduate students, the development of academic support, and the continuing development of programs such as First–Year Experience, Study Skills, Early Success Program, and Services for Students with Disabilities. 


Tracy J. Frazier, M.A.

Assistant Director, Center for Student Success
fraziert@rmu.edu
412-397-6814 phone
412-397-6316 fax
Nicholson Center 2nd

Tracy earned her M.A. in Communication Studies and her B.S.B.A. in Accounting from Edinboro University of Pennsylvania. She has worked at Robert Morris University since August 1997.  During her time at RMU, Tracy has worked in various positions, including the Coordinator for the Act 101 Program, a Learning Specialist for the Act 101 Program, a communications tutor, an instructor for the Communication Skills Writing Lab at the Moon Campus, an instructor in the Adult and Continuing Education Department, as well as an adjunct instructor for the Communications Skills Program.

Tracy joined the Center for Student Success in 2002 as the Tutorial Coordinator.  In 2007 she was promoted to the Assistant Director.  Tracy continues to provide counseling service to students, is an instructor in the First–Year Experience Program, and she teaches a Communication course each semester.


Michelene Cain, B.A.


Secretary III 
cainm@rmu.edu 
412-397-6862 phone 
412-397-6316 fax 
Nicholson Center 2nd 

Michelene earned her B.A. from Argosy University and is currently enrolled for the MBA program at RMU. She started at RMU in 2013 with the Uzuri Think Tank before joining the Center for Student Success in 2015. Her primary duties include assisting the Director, Center for Student Success, data collection, scheduling appointments and arranging programs, as well as assisting with the FYSP, ESP, Tutoring, and DSS services.  Michelene also coordinates the Lending Library program.



Nicole C. Law, M.S. 

Counselor
Law@rmu.edu
412-397-6815 phone
412-397-6316 fax
Nicholson Center 2nd

An alumnus, Nicole earned both her M.S. in Communications and Information Systems and M.S. in Instructional Leadership from Robert Morris University.  She holds a B.A. in Communications from the University of Pittsburgh.  As a previous graduate assistant for the Center for Student Success, Nicole worked as the Peer Counselor for the ACT 101 Program as well as an instructor for the First–Year Experience Program.

In 2007, Nicole joined the Center for Student Success as the Counselor/Tutorial Coordinator.  In this capacity, she assists students with academic and personal concerns including course registration and planning, participates as an instructor for the First–Year Experience Program. Nicole coordinates support services for undergraduate athletes at the university.

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Desmond Mccoy, M.B.A.
Counselor/Tutorial Coordinator 
Mccoy@rmu.edu
412-397-6821 phone 
412-397-6316 fax 
Nicholson Center 2nd 

Desmond earned his M.B.A. in Management and B.F.A. in Graphic Design from Seton Hill University. He started at RMU within the Office of Residence Life before joining the Center for Student Success in 2015. As a counselor, Desmond monitors the academic progress of Pittsburgh Promise Students. He develops retention-related services, programs and workshops.  He assist students with personal and academic concerns regarding academic progress and course registration. Serves as a liaison between academic departments and services. He is an instructor for the First-Year, Study Skills Programs, and designs tutorial workshops


Andrea Shultz, M.S.W. 

Counselor
shultz@rmu.edu 
412-397-5241 phone 
412-397-6316 fax 
Nicholson Center 2nd 

Andrea earned her M.S.W. from the University of Pittsburgh and her B.S.W. from Chatham College.  Andrea joined the Center for Student Success in 2009 as the secretary and was promoted to counselor in 2015. Andrea works closely with the at-risk student population, including students in the Early Success Program. She offers counsel on adjusting to university academic standards, course planning, and using campus resources. She will also serve as an instructor in the First-Year Seminar Program, teaching a hybrid FYSP and Study Skills course specifically for students in the Early Success Program.



Ellen H
itchins, M.S.

Counselor
hitchins@rmu.edu 
412-397-6884 phone 
412-397-6316 fax 
Nicholson Center 2nd 

Ellen earned her M.S. in Higher Education from Robert Morris University and her B.S. in Communications and Public Relations from the University of Toledo.  She has been with Robert Morris since 2012 in the Department of Organizational Leadership. Ellen is responsible for the coordination of services for students with disabilities where she provides guidance and support to students and assists them with registration and organization of their courses.  She assists with getting e-file texts as well as helping obtain accommodations for all students with disabilities.  She also coordinates the hiring, training and activities for the FYSP Freshmen Seminar and Early Success Program Mentors.  


Center4success
Center For Student Success
center4success@rmu.edu
412-397-6862 phone
412-397-6316 fax
Nicholson Center 2nd